Return and refund policy
Return and Refund Policy
1. Return Eligibility Customers may return products under the following conditions:
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The item must be unused, undamaged, and returned in its original packaging (including tags, certificates, or proof of purchase).
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Returns are accepted within 14 days of receiving the product, in accordance with Israeli consumer law, or within the timeframe stipulated by U.S. state laws (generally between 14 to 30 days).
2. Non-Returnable Items Certain products may not be eligible for returns, including:
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Custom or personalized jewelry made to the customer's specifications.
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Items that have been worn, resized, or otherwise altered after purchase.
3. Refund Process
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Refunds will be issued using the original payment method.
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Customers in Israel are entitled to a refund minus shipping and handling fees (if applicable), in compliance with Israeli consumer protection laws.
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U.S. customers may receive a full refund or store credit based on the reason for return and local laws.
4. Defective or Damaged Items If an item arrives damaged or defective, please contact customer support within 7 days of receiving the product. Customers are entitled to a repair, replacement, or full refund under both Israeli and U.S. regulations.
5. Shipping Costs for Returns
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Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
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If the return is approved, customers in Israel and the U.S. will receive a refund that includes the initial shipping cost, as required by applicable laws.
6. Contact Information For returns or refunds, please contact our support team:
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Email: info@naymarkjewelry.com Phone: +972-50-7667742, +1-313-217-5232
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## Return Addresses by Country
If you wish to return an item, please send it to the designated return address below, which corresponds to your country of delivery.
🇺🇸 **United States**
Naymark LLC
2632 Wilshire Blvd #185
Santa Monica, CA 90403
Phone: +1 313-217-5232
Email: info@naymarkjewelry.com🇮🇱 **Israel**
A.S Naymark LTD
Etzel Street 35
Rishon LeTsiyon, 7570638
Phone: +972-50-7667742
Email: info@naymarkjewelry.comReturns are accepted within 14 days from delivery. Items must be unused and returned with original packaging. Customer covers return shipping unless otherwise agreed.
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7. Additional Notes This policy does not limit customer rights as provided by local consumer protection laws in Israel or the United States. If there is any inconsistency between this policy and local laws, the latter shall prevail.